Hi I tried to list my store on exchange marketplace. I checked all requirements and I meet all of them. But when I even just tried to get the value it tells me "Your store is not eligible to sell on Exchange. i meet all the requirements so I'm not understanding how its not eligible. I've had it for over 60 days.
Your business can't be on Shopify Plus plan. If your business is currently on Shopify Plus, then you need to contact Shopify Plus Support and discuss the possibility of negotiating your contract and downgrading to an eligible plan.
Your business can't be in its trial period. You need to wait one day after paying your first Shopify subscription fee to be eligible.
If you use Shopify Payments, then your account needs to be in good standing. If your business has been removed from Shopify Payments, then you can't list your business on Exchange.
If you use or if you've ever used Shopify Balance on your store, then you can't list your store on Exchange.
You can't have active financing from Shopify Capital.
You can't have any open tickets with the Shopify Risk team, the Shopify Recovery team, or the Shopify Legal team. Any outstanding issues need to be resolved before you can list your store for sale.
If you are positive that you meet all the criteria listed above I would recommend reaching out to our authenticated support channels through the Help Center to have this escalated.
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