Exchange Marketplace

Solved
theedgestore
New Member
1 0 1

I decided to sell my store and I was told to use Exchange Marketplace App on Shopify to do so. I installed the app and when I tried to create a listing, it kept taking me back to my "Apps" page. Anyone else having this issue with this app? It's like the page doesn't load. Thanks

Accepted Solutions (2)

Accepted Solutions
Elias
Shopify Staff
Shopify Staff
1787 178 292

This is an accepted solution.

Hey, @ColleenP.

Thank you for joining the thread!

I understand you've mentioned trying all of the troubleshooting suggestions from the thread. Can you confirm if the issue persists on a different browser? Or, preferably another device?

If the issue persists, then this is something that our Technical team will need to take a look at. While I was able to help create support requests previously in the thread, we've since changed this process and we're unable to authenticate merchant accounts via the Community Forums at the moment. However, our Support team would be happy to continue assisting you with this through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request. 

Since this is the next step, I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Elias | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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View solution in original post

Elias
Shopify Staff
Shopify Staff
1787 178 292

This is an accepted solution.

Hey, @Badmystic.

Thank you for joining the thread.

If you've reviewed the Exchange Marketplace requirements and the issue isn't due to the requirements, then it looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 22 (22)
Elias
Shopify Staff
Shopify Staff
1787 178 292

Hello, @theedgestore.

 

Elias here with Shopify Support.

 

Sorry to hear that the Exchange Market App is unable to load the next steps. May I ask which browser you are currently using?

 

While Shopify is browser friendly to most browsers for the website and admin, we typically recommend using Google Chrome browser as apps are an extension from the admin. Sometimes this involves communicating with third-party servers and may cause some problems for certain browsers. In addition, some apps may have extensions available that are designed for Chrome for added functionality. For reference, here is the guide to our ‘Supported browsers’.

 

That said, if the issue is happening on Chrome browser, I recommend to try clearing the cache for the browser or try with incognito window. It may also be worth testing on a different device or another browser, like Firefox, so we can isolate the problem between device and browser. 

 

If the problem persists, please get back to me on this thread and I’ll be happy to assist you. It may also be helpful to include any screenshots so that I can take a closer look. -Elias

Elias | Social Care @ Shopify 
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KB44
New Member
1 0 0

The same issue is happening to us. Nothing loads on the screen. It loaded 1 time and now nothing. I am using Chrome. I have cleared the cache. I have gone incognito. I have tried another browser. I have tried it on my phone. Nothing.

Elias
Shopify Staff
Shopify Staff
1787 178 292

Hey, @KB44.

 

Thank you for joining the community and bringing this to our attention. If the steps above did not help resolve the issue, I’d be happy to loop in our Technical team. That being said, I was able to find your store and I've sent an authentication email to the registered email address we have on file. Kindly check your inbox/spam/junk folder in the account owner's email and reply to it. After that, I’ll be able to take a closer look with our Technical team. Thanks!

Elias | Social Care @ Shopify 
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youssefelb2004
New Member
1 0 0

same is happening to me here is my store

fitness-is-yours.myshopify.com

Elias
Shopify Staff
Shopify Staff
1787 178 292

Hey, @youssefelb2004.

 

Thank you for joining the thread and bringing this to our attention. I'll be having our Technical team take a closer look at the Exchange Marketplace app for your account. I was able to locate your store and I've sent an authentication email to the registered email we have on file. Please check your inbox/spam/junk folder in the account owner's email and reply to it. After that, we'll be able to proceed with the next steps. Thanks!

Elias | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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browfleek
New Member
2 0 0

Hello, 

I am having the same issue. Could you take a look at my store as well?

The store is: browfleekstore.myshopify.com

Thanks in advance!

Elias
Shopify Staff
Shopify Staff
1787 178 292

Hey, @browfleek.

 

Thank you for joining the thread! I understand you're also having an issue with loading the Exchange Marketplace app on your store. Currently, I'm not seeing any other reported cases of this issue. Typically, it's due to the Exchange Marketplace taking longer to load. Before we take a closer look, have you tried using a different browser or another device? Or, with an incognito window?

If the issue persists, I'd be happy to have our Technical team take a closer look at your store.

 

Looking forward to hearing from you! 

 

Elias | Social Care @ Shopify 
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browfleek
New Member
2 0 0
Hi,
thanks for the tip.
I left it loading for about 5 minutes at one point in chrome and did the
same thing in chrome incognito mode. I also tried it on my phone.
Unfortunately, none of that worked!
Elias
Shopify Staff
Shopify Staff
1787 178 292

Hey, @browfleek.

 

Thank you for the follow-up and I appreciate you for trying the troubleshooting steps! I'd be happy to have our Exchange team take a closer look at your account. I was able to locate your store and I've sent an authentication email to the the registered email we have on file. Please check your inbox/spam/junk folder in the email and reply to it. After that, I'll be able to forward this issue to our Exchange team. Thanks!

 

Elias | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Hello78
New Member
1 0 0

Also having this problem despite taking all these steps. Please send email to snoringdevice.shopify

Elias
Shopify Staff
Shopify Staff
1787 178 292

Hey, @Hello78.

Welcome and thank you for joining the thread! If the steps above did not help resolve the issue, I’d be happy to loop in our Technical team. That being said, I'm not able to see a complete email in your response. However, I've sent an authentication email to the registered email address we have on file on the Community Forums. Please check your inbox/spam/junk folder for the next steps and reply to it. Once we've clarified your store and authenticate your account, I can have our Technical team take a closer look!

Thanks!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

StephenMickens
New Member
1 0 0

bird-fly-designer want load exchane market place having trouble loading page need help

Elias
Shopify Staff
Shopify Staff
1787 178 292

Hey, @StephenMickens.

Sorry to hear that you're having trouble loading the Exchange Marketplace. So that we can take a closer look, which browser(s) have you tried using? Does the issue persist with different browsers or after clearing your browser's caches? If so, feel free to share any screenshots and I'd be happy to take a closer look!

If you're looking to sell your store on the Exchange Marketplace, it's also recommended to review the listing eligibility and process overview.

Looking forward to hearing from you!

 

Elias | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

JordanCatto
New Member
1 0 0

Christ that was painful to watch..

Can I get the same canned auto-response please. Using chrome, cleared cache yada yada yada

the-wobbly-dragonfly.myshopify.com

sales.downhilldreams@gmail.com

Been buggering about with trying to sell a store for over a month and have paid another £29.99 as a result..

srowaa
New Member
1 0 0

Hello have the same Problem. also with differences Browsers. Litlips.myshopify.com

Elias
Shopify Staff
Shopify Staff
1787 178 292

Hey, @JordanCatto & @srowaa.

Thank you for joining the thread!

My apologies for the late response, as we've been working on support requests over the holidays. I understand both of you have tried using Chrome or different browsers, cleared the caches and the issue has persisted. I'd be happy to take a closer look and I've sent an authentication email to each of your registered emails. Please check your inbox/spam folders and review the next steps. Once I've authenticated both of your accounts, I'll be able to take a look and loop in our Technical team if necessary.

Looking forward to hearing from you! 

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ColleenP
New Member
1 0 0

I’m having this same issue. I’ve tried all of the troubleshooting suggestions above. My store is two-trendy-toddlers.myshopify.com

Elias
Shopify Staff
Shopify Staff
1787 178 292

This is an accepted solution.

Hey, @ColleenP.

Thank you for joining the thread!

I understand you've mentioned trying all of the troubleshooting suggestions from the thread. Can you confirm if the issue persists on a different browser? Or, preferably another device?

If the issue persists, then this is something that our Technical team will need to take a look at. While I was able to help create support requests previously in the thread, we've since changed this process and we're unable to authenticate merchant accounts via the Community Forums at the moment. However, our Support team would be happy to continue assisting you with this through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request. 

Since this is the next step, I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Mbaljoz
New Member
1 0 0

Hey Elias - I've downloaded the app and can add images but cannot input any other content to save or submit further. 

Cycle-Charge.myshopify.com

Tried clearing cache, different browser, incognito but to no avail. 

Please help thanks!