Facebook & Instagram "Synced products" not shown

[Dexter]

Hi,

My "Snyced products" inside the Facebook & Instagram App don't show up correctly.

I have already deleted the collection and re-synced it, but it didn't help.

Any hints appreciated!
Thank you

[DaisyVo]

Hi @Dexter 

It sounds like you're running into an issue with your products not syncing properly between Shopify and the Facebook & Instagram app. Here are a few troubleshooting steps you can try to fix this problem:

1. Double-Check Product Eligibility

• Make sure the products meet Facebook's commerce requirements. Products must have:
• A valid title and description.
• No prohibited items (e.g., tobacco, weapons, adult content).
• A price and inventory in stock.

If any of your products don't meet these criteria, they won’t sync.

2. Verify Facebook Shop Settings

• Go to Sales Channels > Facebook & Instagram in your Shopify admin.
• Ensure your products are linked to the right Facebook catalog and the sync is active.

3. Check for Errors in the Meta Business Suite

• Log into your Meta Business Suite and check your Commerce Manager.
• Navigate to Catalog > Issues. Here, Facebook often highlights why products are missing.

4. Update Your Product Collection

• If you’ve already deleted and re-synced the collection, try these steps instead:
1. Open the product details in Shopify and save them again (even if no changes are made).
2. Ensure that the products are in active collections linked to Facebook & Instagram.
3. Wait a few hours after syncing, as it might take time for Facebook to process changes.

5. Reinstall the Facebook & Instagram App

• Go to Apps in Shopify, uninstall the Facebook & Instagram app, and then reinstall it.
• Reconnect your accounts carefully, ensuring the catalog permissions are correct.

6. Force Sync in Meta Commerce Manager

• Go to Meta Business Suite > Commerce Manager > Settings > Data Sources.
• Select your catalog and use the "Sync" or "Refresh" option, if available.

7. Use the Product Feed Debugger

• In Shopify, go to Sales Channels > Facebook & Instagram > Manage Settings.
• Check the Data Feed URL and test it using Facebook's Product Feed Debugger.

8. Reach Out to Shopify Support or Meta Support

• If the issue persists, Shopify Support can help check for syncing errors. You can also contact Meta Support for catalog issues.

Here’s an example image of the Meta Business Suite > Catalog > Issues section where you can spot problems:

If none of these steps work, feel free to reply, and I’ll dig deeper into your issue.

Best regards,
Daisy