App reviews, troubleshooting, and recommendations
I am setting up my social media links on my website, but for some reason the Facebook and Instagram links are not working. It is possible that I typed the links wrong, but the TikTok link works fine. This is the error message that I get when I click on the social media icon.
www.facebook.com is blocked
www.facebook.com refused to connect.
This is also the same error message that I get when I click on the Instagram link too.
These are the links that I have on for my socials.
Any help would be greatly appreciated, thanks in advance.
Rae from Shopify here. I'm happy to help out with this!
To clarify, are you working in the theme editor on your site when this error appears? The theme editor can be accessed directly through your Shopify admin by clicking on 'Online store > Themes > Current theme > Customize'. Then, once you're in the theme editor, you can add social media links by clicking on 'Theme settings > Social media'. Please let me know if this is the specific place you're working in when this error shows up.
In the meantime though, there are a few troubleshooting steps we can try to help resolve this error, such as:
In addition to trying the above steps, I also recommend ensuring you're entering in your social links without the '/' symbol at the end of your link. For instance, in the example you shared above, a '/' is added to the end of both your Instagram and Facebook links. However, these links should be formatted like this instead:
In the examples above, you'll notice that neither URL ends with a '/'.
Please give those troubleshooting steps a try and keep me posted on if this helps resolve things for you!
Rae | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
I had the samne issue
Only to discover it only happened while within the theme editor
Once I left the editor after applying the links, it worked just fine
Thanks to all Community members that participated in our inaugural 2 week AMA on the new E...By Jacqui Mar 10, 2023
Upskill and stand out with the new Shopify Foundations Certification programBy SarahF_Shopify Mar 6, 2023
One of the key components to running a successful online business is having clear and co...By Ollie Mar 6, 2023