Facebook app on Shopify will not let me accept the Custom Audience Terms - the link is not connected

Solved
shineactive
New Member
1 0 0

Hello, 

On the facebook marketing app pithing shopify, i can not connect my billing account because it won't allow me to accept the Custom Audience Terms - the link is not connected. When i click to read and accept, it said the page is not found. 

What can i do?

 

Thankyou

Accepted Solution (1)

Accepted Solutions
Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1793 197 456

This is an accepted solution.

Hey there, @shineactive 

 

Bo here from Shopify Support! 

 

From what I have seen, this error is usually down to a browser issue - usually with the cache. Make sure you are using Google Chrome and clear your cache. If this does not work, please do get back to me with any troubleshooting steps you have already taken and screenshots of the error and we can take a further look into it for you. 

 

I look forward to hearing from you,

Bo

Bo | Retired Staff Member

View solution in original post

Replies 5 (5)
Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1793 197 456

This is an accepted solution.

Hey there, @shineactive 

 

Bo here from Shopify Support! 

 

From what I have seen, this error is usually down to a browser issue - usually with the cache. Make sure you are using Google Chrome and clear your cache. If this does not work, please do get back to me with any troubleshooting steps you have already taken and screenshots of the error and we can take a further look into it for you. 

 

I look forward to hearing from you,

Bo

Bo | Retired Staff Member

devonnewb
New Member
1 0 1

I'm having a similar issue as well. I have accepted the terms but Shopify will not allow me to proceed to the next page.  I have attached screenshots with my errors. Screen Shot 2020-07-13 at 7.32.13 PM.pngThis is what I see when I click on the button to accept the terms.This is what I see when I click on the button to accept the terms.

jellya
New Member
1 0 0

Hey, I've tried doing what you suggested, but it didn't help.

teecart
New Member
1 0 0

I have the exaclty same problem. Cleared cache, turned off " do not track request with your browsing traffic ", tried with chrome, firefox, edge, mobile shopify app. tried everything. How do we solve this, because of this I cant use pixel. @Shopify 

BFLtraders
New Member
2 0 0

I am also facing the exact same situation, don't know how to correct it.