Facebook Sales Channel Error Message

chase9
New Member
1 0 0

Whenever I try and setup my facebook sales channel i always get this message below. Ive tried everything as far as logging out and logging back in etc... PLEASE HELPScreenshot 2021-09-18 at 9.18.53 PM.png

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Mac
Shopify Staff
Shopify Staff
124 14 15

Hi, @chase9!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

I'm sorry to hear that you have been experiencing issues setting up your Facebook ChannelI’d love to know more about this and provide you with a solution. I appreciate you logging out and logging back in, are you able to remove the channel completely and reinstall it? If this does not fix the error, kindly provide a walk through of the steps you have followed that brought you to this error screen? This will greatly help narrow down the issue. 

You can also try going through the following troubleshooting steps to ensure that this is not a local issue:

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try a different web browser to rule out any browser issues. 
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look. 
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
  • Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere. 

If the issue still persists in the following days, feel free to share more information by replying to this thread, or we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request. 

Feel free to let me know if you have more questions!

Mac | Social Care @ Shopify 
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