Facebook: The website used to verify is no longer working and needs to be updated?

Wagan_Tech
Excursionist
14 0 1

Got this message from Facebook:
"The website http://www.wagan.com/ used to verify WAGAN CORP is no longer working and needs to be updated by 2023-05-11 to maintain your business verification status."

My site still shows "verified" under:

Business Settings > Brand Safety and Suitability > Domains

Their email suggests this page (all of which is completed): https://www.facebook.com/business/help/322526208728282
How do I resolve this?

www.Wagan.com
Since 1983 - Hayward, CA
Replies 2 (2)

Mitchec
Visitor
1 0 0

Hi there,

 

I wonder if you can help me, I am having the same issue you reported, my website is fine however Facebook is saying that it isn’t. I received the same above message as you have. Did you resolve this in the end? 

Wagan_Tech
Excursionist
14 0 1

Hey!

I did get a reply and a "solution"; it ended up being nothing after a lot of go-around with meta support... see the email below:

 

Email response 1:

Thanks for contacting Meta Pro Team.
I'm Eshi again and I'll be helping you today. The reference ID for your issue is 5913191629xxxxx.
I understand that you are having concern about your Business Verification. Thus, I will do my best to help you.
However, to better assist you with this matter, we can schedule a call to discuss your concern in more details.
I am looking forward to your response so we can continue assist you, Fam.
Thank you again for contacting Meta Pro Team.
Best Regards,
Eshi
Meta Pro Team | 

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Email response 2 (post-phone call):

Good day to you! Hope this email will find you well.
Upon checking from my end, I can't see any error related to the website need to be verified.

Thank you again for contacting Meta Pro Team.
Best Regards,
Eshi
Meta Pro Team | 

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www.Wagan.com
Since 1983 - Hayward, CA