Facing issues with Custom and Draft Orders for POS?

[David_Ayres]

Is any one having trouble with the Custom and Draft Orders for POS.  Not pulling up draft orders, keep saying error fetching subscription.

[Luna]

Hey, @David_Ayres.

Thanks for bringing your question to the Community forum. I can definitely understand the importance of getting this resolved. 

To clarify, are you referring to the Custom and Draft Orders for POS app? If so, I first recommend logging out of the app & then back in to see if it resolves the issue. Otherwise, when it comes to apps that were not developed directly by Shopify, it is best to reach out to the app developers. They will be able to provide much further insight into why the error message is occurring regarding your subscription. You can reach them at team@lazerblasters.com or through the Get Support option displayed on the app store as seen here.

Please let me know if you have any questions! In the meantime, I’d love to hear more about your business! What types of products do you sell?

[Luna]

Hey, @David_Ayres.

Just checking in with you to ensure that you receive the support you need. If you have any questions, please don't hesitate to let me know.

Best,