App reviews, troubleshooting, and recommendations
Join us March 21 for an AMA on planning your 2023 marketing budget with 2H Media co-owners, Matt and Aron
I have subscribed my app to fulfillment_orders/hold_fulfillment and fulfillment_orders/ready_to_fulfill webhooks. When I am putting my order on On hold in shopify, hold_fulfillment webhook is not triggering but when I am releasing the fulfillment, ready_to_fulfill webhook is triggering. What could be the possible reason of this ?
We are experiencing a similar issue, as we have been subscribed to the shopify/orders/updated webhook. When holding an order it is not triggering — only when releasing.
A hold event is one of those events that often has side effects so the webhook is really crucial for us. I am fairly certain the webhook was working correctly with hold events one month ago approximately.
have this issue been resolved ?
Also having the same issue.
Yes. the issue was related to api access scopes. Need to add merchant_managed_fulfillment_order and third_party_fulfillment_orders scopes and subscribe to fulfillment_orders/placed_on_hold. Please have a look at https://shopify.dev/apps/fulfillment/order-management-apps/manage-fulfillments
Thanks to all Community members that participated in our inaugural 2 week AMA on the new E...By Jacqui Mar 10, 2023
Upskill and stand out with the new Shopify Foundations Certification programBy SarahF_Shopify Mar 6, 2023
One of the key components to running a successful online business is having clear and co...By Ollie Mar 6, 2023