fulfillment_orders/hold_fulfillment webhook is not triggering

[iamdeepakbasnal]

Hey folks,

I have subscribed my app to fulfillment_orders/hold_fulfillment and fulfillment_orders/ready_to_fulfill webhooks. When I am putting my order on On hold in shopify, hold_fulfillment webhook is not triggering but when I am releasing the fulfillment, ready_to_fulfill webhook is triggering. What could be the possible reason of this ?

Thanks

[Kromannian]

We are experiencing a similar issue, as we have been subscribed to the shopify/orders/updated webhook. When holding an order it is not triggering — only when releasing.

A hold event is one of those events that often has side effects so the webhook is really crucial for us. I am fairly certain the webhook was working correctly with hold events one month ago approximately.

[ov]

have this issue been resolved ?

[Marc_M]

Also having the same issue. 

[iamdeepakbasnal]

Yes. the issue was related to api access scopes. Need to add merchant_managed_fulfillment_order and third_party_fulfillment_orders scopes and subscribe to fulfillment_orders/placed_on_hold. Please have a look at https://shopify.dev/apps/fulfillment/order-management-apps/manage-fulfillments