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GDPR Compliant FB Messenger Customer Chat

SaschaB
New Member
1 0 1

Hello,

 

I really would like to install a Facebook Messenger Customer Chat on my stores.

However it seems that there is no GDPR Compliant App in the Shopify Store.

 

It would be important that there is a 2 step confirmation before the Facebook Code will load, like on this Shopware App:

https://store.shopware.com/en/overh53180761580f/messenger-live-chat-gdpr-compliant.html

 

Does someone have a solution to do this properly?


Best regards,

Sascha

 

Replies 4 (4)
SarahAtCarro
Shopify Partner
130 9 21

Hi, 

 

This app: https://apps.shopify.com/shopmessage

 

They have a very responsive support team. I would install, and then chat with them to get the GDPR compliance implemented before activating the chat on your site. They just recently updated the app to include an opt-in checkbox on the site, in order to make it compliant with U.S. laws. They should be able to answer your questions about GDPR as well. 

Vaios
Shopify Partner
17 0 0

Hey SaschaB!

 

There are Facebook Messenger Marketing Apps like this one which are fully GDPR compliant. 

 

You can use growth tools like popups, add-to-cart widgets and customer chat to enable your visitors give their consent by checking a Messenger Checkbox. 

 

Check Flashchat for example which is Free and helps you automate usefule campaigns on FB Messenger like cart recovery, Messenger Receipts, Shipping and others.

 

Let me know whether I can help you further with that.

 

 

Cheers,

Vaios 

skytowner11
Excursionist
109 0 9
What kind of US laws would require this, I thought it was just for GDPR
skytowner11
Excursionist
109 0 9
For stores that only sell in Canada is this still necessary