GDPR Webhooks Are Not Being Triggered By Shopify

GDPR Webhooks Are Not Being Triggered By Shopify

kunal7
Shopify Partner
2 0 0

Hi, 


  • I have set up GDPR compliance Webhooks in the app configuration, specifically targeting endpoints for /customers/redact, /shop/redact, and /customers/data_request.
  • Despite configuring these endpoints, I have noticed that the webhooks are not being triggered at all.
  • I am aware that there might be a delay for the /customers/redact and /shop/redact endpoints, but even when testing with the /customers/data_request endpoint, the webhook fails to trigger promptly. It should get triggered right away but it does not. 

    I double-checked the webhook configuration in the Shopify admin panel. Confirmed that there are no typos or errors in the endpoint URLs.

    Not sure what more I can do to debug this issue, any help is appreciated!






Replies 2 (2)

sensible-tools
Shopify Partner
5 0 1

You can check on Partners Dashboard Webhook insights to help out on what is happening:

https://partners.shopify.com/ -> Apps -> Your App -> Monitor -> Insights -> Webhooks

 

There you will see if the webhooks have been called and with what parameters (endpoint, e.t.c) to figure out if they are going to the right place.

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kunal7
Shopify Partner
2 0 0

No there is not a request. I actually check on the  backend of my app. I get no request to the gdpr endpoints I set. My app is not listed yet since I have to set mandatory webhooks before listing.