Getting a warning when trying to sync to Tik Tok Shop

kna1
Visitor
3 0 0

I am trying to do my inital sync of Shopify to Tik Tok and I am getting this warning pictured. Can anyone clarify what this means? I have product already in my tik tok shop that I have sold many of and don't want them deleted like they never existed with reviews and all. It doesn't give much info on the warning.Screenshot 2023-10-11 105016.png

 

Replies 14 (14)

Olivia
Shopify Staff
1681 144 295

Hi, @kna1!

 

Welcome to Shopify Community.


Thank you for sharing your question with our network. At this time, you can only sync one Shopify store to one TikTok account through the TikTok Sales Channel

 

As per your attached screenshot, your TikTok appears to already be synced to products from a store, therefore, syncing these now will delete any existing product information. It appears though there may be some confusion on your end since you mentioned you already have products listed on TikTok.

 

In order to better guide you please provide the following details:

  • How did you post the previous products?
  • Do you have another Shopify account connected to this TikTok account?
  • Are you trying to link two stores into one TikTok account?
  • Or perhaps, was this store already linked, but is now showing you this error?

Any other context or insight you can provide would be greatly appreciated.

 

I look forward to your reply,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

kna1
Visitor
3 0 0

I just accepted and let it delete my product I had added manually. Now I have the issue of all of my shopify items being disapproved because I didn't have any weights on the items which I fixed now but it doesn't tell me what is next. Will it automatically resubmit them? I can't figure out if I need to do something else. They all still say disapproved due to weight but they all have weights now. 

Olivia
Shopify Staff
1681 144 295

Thanks for following up with me, @kna1!

 

Once a product is updated in Shopify, it automatically syncs back to the Tik Tok Sales Channel. Any updates made to products on Tik Tok will be overwritten by the data in Shopify - so make sure that changes are happening to your product through the Shopify Admin. 

 

For more context, the Tik Tok sales channel will always show approved or disapproved under the "Status for Shop" column. If the product shows disapproved, there will be detailed reasons along with an error message if there was an issue syncing the product.

 

Since the Tik Tok Sales channel is fully supported by their in-house team, you can connect with them directly for troubleshooting assistance as well. 

 

Let me know if you have further questions,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Coreification
Visitor
2 0 0

Hello Olivia i Have a question. i connected Shopify store to one TikTok account. I proceed to delete my shopify to reset my account. Now when i try reconnect, it gives me tik tok account is connected to another account. How do i fix that?

Olivia
Shopify Staff
1681 144 295

Thank you for reaching out, @Coreification!

 

To clarify, you set up a new Shopify account or you are seeing this error in your original Shopify account?

 

I'm not sure if I understand the issue entirely, so I welcome you to share a screenshot with me of the exact error you are seeing. With that added context, I can certainly better advise next steps.

 

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

robbietharp
Shopify Partner
1 0 0

Hi Olivia! I'm having the same issue that Coreification is. 

 

Here are the steps to replicate. 

 

1. Navigate to the TikTok App/Channel from within Shopify.

2. Successfully add TikTok business manager (ad account, pixel, data sharing) with no issues.

3. Then, proceed to setup TikTok Shop.

4. Login with corresponding credentials (I used highest ranking, TikTok Shop owner account).

5. Acknowledge the warning that by syncing Shopify with TikTok Shop all products will be overwritten (detailed at the very start of this post.) 

6. After confirming, it goes to sync, a loading circle appears, and then a red error message appears at the bottom of the window. Loom video here to review.

 

For context, we just exited a 30 day holding period to have a ghost error-prone TikTok Shop removed from our Shopify TikTok App. So, we are in the clear and should have the right to add a new TikTok Shop. It appears we can do so, otherwise it wouldn't allow us to get this far in the process.

 

Alas, we are receiving this error message as attached in the Loom video here.

 

I have tried escalating this to TikTok, and they have said there is nothing they can do, and we must work with Shopify to resolve it. 

 

Please help. Thank you so much for your time and attention! 🙂 

Olivia
Shopify Staff
1681 144 295

Thanks for connecting with me, @robbietharp!

 

Thank you for providing all that context and helping me understand exactly what you are facing and at what point in the set up you experience this error. 

 

I spent quite a bit of time digging into this with our Marketplaces team and we had a thorough look into what Shopify is able to influence in the Tik Tok sales channel.

 

As a disclaimer, while our Support team does our best to assist with Tik Tok related issues, the channel is fully supported by their team. Shopify, on the other hand, can step in when issues are related to API. To be even more clear, general Tik Tok support is likely to be unable to help and will send you back to Shopify.

 

To connect with the correct team within Tik Tok please use their support portal

 

I know it's definitely frustrating to be sent back and forth, but I hope that support portal is what you need to move forward.

 

Please keep me posted,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ronnie173
Shopify Partner
2 0 0

Hey did you ever get this sorted out? I am having the same issue. Nobody seems to know what the problem is.

Olivia
Shopify Staff
1681 144 295

Thanks for joining our thread, @ronnie173!

 

Have you also created a support ticket through TikTok's support portal? Have you received any insight there?

 

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ronnie173
Shopify Partner
2 0 0
I don’t think it is on their side. But I’ll contact them.


Sent from Gmail Mobile
Olivia
Shopify Staff
1681 144 295

I can certainly appreciate it doesn't look like an issue on their side, @ronnie173, however as explained in my last post this entire sales channel is managed by their team.

 

Please do keep us updated!

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

nmalinow1149
Shopify Partner
2 0 0

Hi Olivia, we have the same question as the initial poster.

Our client has a pre-existing TikTok Shop (not connected to Shopify) and a pre-existing Shopify store. They want to funnel their TikTok Shop orders through Shopify using the app, but they seem to be unable to link the pre-existing TikTok Shop products with pre-existing Shopify products. Is it possible to do that?


To clarify, they do not want to import products from Shopify and overwrite their products they have been selling for months on TikTok because it will delete their sales history in TikTok for those products.

Instead, they want to link their pre-existing TikTok products that already have a large sales history to their corresponding products in Shopify.

Please let me know if that is possible. Thanks!

nmalinow1149
Shopify Partner
2 0 0

For anyone wondering, I believe Aftership is able to do this.

Olivia
Shopify Staff
1681 144 295

Thank you for reaching out and joining our thread, @nmalinow1149!

 

Ah, okay in this case if they connect their account to the Shopify store it absolutely will overwrite any other product and sales data.

 

I can understand their hesitance around losing this information, so I would recommend consulting with Tik Tok directly to see if there is a way to salvage that information in an easy to read way.

 

I'm not familiar with Aftership doing this, but I'd absolutely love to know if this ended up working for you. I trust our future readers will find that very helpful.

 

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog