Getting error while saving API Access configuration of our app

PriyaBhadesiya
Shopify Partner
2 0 0

Hy,
We are getting graphql error while saving API Access configuration of our app.
Also we are getting error while fetching orders list, "

[API] This app is not approved to access REST endpoints with protected customer data. See https://partners.shopify.com/3496392/apps/94302928897/customer_data for more details.

" even for development store.  We have also included required scopes in app configuration.

As per our understanding we can access customer data in development store without doing app approval process.

PriyaBhadesiya_0-1710396452135.png

 

Replies 4 (4)

BrainStation23
Shopify Partner
260 43 41

Hi @PriyaBhadesiya 
First of all, you need permission to access customer data, 
If you take that, then you need to update the scope and push your scope in your store
See this bellow picture
Screenshot 2024-03-14 124312.pngScreenshot 2024-03-14 124358.png

Brain Station 23 PLC
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PriyaBhadesiya
Shopify Partner
2 0 0

Yes got it!!
But why we are not able to access in development store as well, As per the protected-cutomer-data doc we can access customer data in development store without permisson or approval.

PriyaBhadesiya_0-1710400367956.png


We are not even able to access orders which are placed within 60 days.

PriyaBhadesiya_0-1710401640217.png

 

 

BrainStation23
Shopify Partner
260 43 41

@PriyaBhadesiya 

In a Shopify development store, you can't access real customer data due to privacy and security reasons. This is to comply with GDPR regulations.

For more info, check out Shopify's GDPR guide.
Please like and replay, so that we can reach you further 

Brain Station 23 PLC
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Alicia_P
Tourist
9 3 3

I'm having almost the exact same problem as you. I need to access a few customers metafield (a specific one) but got "This app is not approved to access the Customer object.". So I tried to fill in the information in step 1 but got (as you) the red box with the text  "GraphQL error: invalid input",  and the information is not saved. But when I refresh the page is seems to have saved after all but nothingt has updated for a few days and it still says "draft" for me. Have you heard any update this seems to be a BIG and anooying issue that no staff seems to recognize. And I have the scopes I need as well so that is not the issue, I think.