Google And Youtube App Conversion Tracking Issues

chrisardos808
Tourist
5 0 3

I have been using Google and YouTube app/sales channel for tracking conversions in Google Ads and sending my products to merchant center.

 

Recently, I have deciede to change things up a little. I want to only track conversion trhough Google and YouTube app and send the product to merchant center using Symprosis.

 

So I installed Symprosis and during the setup process, I accidentally turned on their conversion tracking as well.


After realizing that, I disabled Symprosis's conversion tracking to not interfere with Google and YouTube app.

 

But now, my conversion tracking is broken and I don't see any conversions in Google Ads under Google Shopping App Purchase, Add to Cart, Page View, etc.

 

I have tried disabling, waiting, and enabling the conversion tracking option in Google and YouTube app, but that has not worked.

 

Now I am thinking about uninstalling the Google and YouTube app and reinstalling it again to solve this problem.

 

(For further clarity, I want to use Symprosis to send my feed to the merchant center — and Google and YouTube app for tracking conversion in Google ads and sending data to GA4)

 

Current settings in Google and YouTube app:

 

- Merchant center disconnected

- GA4 connected

- Conversion tracking enabled

 

My concerns are:

- What will happen if I uninstall Google and YouTube app?

- Do I lose any data or break something?

- If I install it again, will anything change in Google ads?

- If there is a better solution to this problem, please let me know

 

 

 

Replies 7 (7)

EmmanuelFlossie
Shopify Partner
2989 222 716

I have heard this so many times, there should be no issues with uninstalling, as all data is located in Google Ads, not Shopify.

When you re-install it should re-install the conversion tracking.

 

A better solution is to manually install conversion tracking yourself. But that does require some development knowledge.

 

Alternatively use the symprosis conversion tracking method.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
chrisardos808
Tourist
5 0 3

I re-installed the Google shopping app, but it didn't change anything. I still don't see conversions in my Google Ads. Still broken.

 

What other ways are available to fix the Google and YT sales channels? I want to use this app for conversion tracking

studiomaterial
Shopify Partner
1 0 0

Hello, I have the exact same issue, reinstalling the Google & Youtube app is not reinstalling the conversions. Is there any way to force it to reinstall. I prefer to use the app conversions over all the alternatives. 

EmmanuelFlossie
Shopify Partner
2989 222 716

My recommendation if you don't want to use any alternative methods (which I recommend for example installing the shopify pixel is better, then relying on an app that does not work, and has a history of problems)

Is to contact Google: https://support.google.com/merchants/contact/shopify_3p_support_app

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
chrisardos808
Tourist
5 0 3

Hi Emmanuel, I've contacted support but they couldn't help.

 

I've figured out what's causing the issue, but I don't know how to fix it. I've created another discussion about it.

Can you please take a look at it?
----

Where can I find the code for Google & YouTube Sales Channel in my store's backend?
https://community.shopify.com/c/shopify-apps/where-can-i-find-the-code-for-google-amp-youtube-sales-...

JOEG101
Visitor
1 0 0

Did unistalling the Google app and then installing again re-implement the conversion tracking and fix your issue?

chrisardos808
Tourist
5 0 3

I have just reinstalled the sales channel today. I'll keep you posted about the results.