Re: Google Merchant Center Showing Higher Delivery Costs

Google Merchant Center Showing Higher Delivery Costs

LZCMarketing
Shopify Partner
2 0 0

Hello, running into a weird issue with Google Search / Shopping. 

When a user clicks on our items via shopping Google is displaying a delivery fee that's more then 2X-3X the actual delivery fee and it's showing a tax. Has anyone ran into this issue and if so any suggestion on how to fix it? Everything works fine in Shopify, our store is connected to googles merchant account.

 

I've gone ahead and reset the connection but that does not appear to have worked. 

 

Thanks in advance. 

Screenshot 2024-07-23 at 9.22.18 PM.png

Replies 2 (2)

EmmanuelFlossie
Shopify Partner
3352 255 805

Have you checked that Google Merchant Center is getting the correct shipping rates? This will most likely be your issue. Check the shipping settings submitted. If incorrect, update it.

 

And you may also have the following issue:

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
LZCMarketing
Shopify Partner
2 0 0

Thanks Emmanuel, working through this now. I'll let you know what works.