Google Merchant Center Showing Higher Delivery Costs

Google Merchant Center Showing Higher Delivery Costs

LZCMarketing
Shopify Partner
2 0 0

Hello, running into a weird issue with Google Search / Shopping. 

When a user clicks on our items via shopping Google is displaying a delivery fee that's more then 2X-3X the actual delivery fee and it's showing a tax. Has anyone ran into this issue and if so any suggestion on how to fix it? Everything works fine in Shopify, our store is connected to googles merchant account.

 

I've gone ahead and reset the connection but that does not appear to have worked. 

 

Thanks in advance. 

Screenshot 2024-07-23 at 9.22.18 PM.png

Replies 2 (2)

EmmanuelFlossie
Shopify Partner
3581 276 847

Have you checked that Google Merchant Center is getting the correct shipping rates? This will most likely be your issue. Check the shipping settings submitted. If incorrect, update it.

 

And you may also have the following issue:

Maximize Your Google Shopping Performance
Get in touch for expert guidance. Need Google Merchant Center or Google Shopping support?
Get expert help from Emmanuel Flossie, a Google Shopping Specialist, Google Ads Diamond Product Expert, and award-winning Google Product Expert (Education 2021 & Tailwind Champion 2023).
LZCMarketing
Shopify Partner
2 0 0

Thanks Emmanuel, working through this now. I'll let you know what works.