Google Sales Channel not working

Solved
StanceKV
Tourist
8 0 3

Hello,

I am having an issue with the Google Sales Channel and its free product listings.  Just wondering if anyone else is experiencing or has experienced the same issue and how was it resolved?  All my products are approved for Google Sales Channel and it's free product listings, and were all published and showing up.  Now all of a sudden my all products are saying that they didn't publish to Google and have an "age" and "gender" missing value.  I've noticed before this that some days they would be published and some days they wouldn't be.  Does Google Sales Channel Free product listings resync daily? 

I went in each product and manually entered in "age" and "gender" values but that still didn't publish the products.  I do have a GoogleAds Shopping Campaign currently running, could this be causing the Google Sales Channel Free product listings through Shopify to not sync?  All my products are custom and fulfilled through Printful or Printify.  Also all my products are sync'd correctly for my GoogleAds Shopping Campaign and are showing up.  Is this something that Google is doing to possibly prevent my products from showing up twice?  My GoogleAds Shopping Campaign is set to run within certain hours daily only so I would assume outside of those hours the Free product listings through Google Sales Channel should be active/published.  

I'm confused and haven't been able to find any answers.  Any advice at this point will be appreciated. 

Thank You.

Accepted Solution (1)

Accepted Solutions
EmmanuelFlossie
Shopify Partner
1557 93 375

This is an accepted solution.

The free app, is not a great app and lacks a lot of features and functionality. I recommend as this is a technical issue, to report it to Shopify directly.

Syncing issues are purely the app you are using. If this app does not work, consider using a different one.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.

View solution in original post

Replies 5 (5)
EmmanuelFlossie
Shopify Partner
1557 93 375

This is an accepted solution.

The free app, is not a great app and lacks a lot of features and functionality. I recommend as this is a technical issue, to report it to Shopify directly.

Syncing issues are purely the app you are using. If this app does not work, consider using a different one.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
StanceKV
Tourist
8 0 3

You were correct.  It was an error on Shopify's platform.  I did a Live Chat with a Shopify Agent and they were able to fix it with their tech department.  The products were still being published on Google's end buy Shopify was displaying that they weren't.  Thanks!

sampymishra
Shopify Partner
139 0 8

If you are still facing issues with product syncing or any other issue, You can try AdNabu's Google Shopping Feed app for Shopify. We have developed this app with the intention to reduce the time and effort needed to manage the Google Shopping feed. 

You can also get in touch with our experts and request a demo. 

Hope this helps.

 

Sampy Mishra | Customer Success Manager @ AdNabu

 - Was my reply helpful? Click Like to let me know! 

 - Was your question answered? Mark it as an Accepted Solution

 - Try our Google Shopping Feed App from Shopify App Store. 

pfg2
New Member
1 0 0

I had the same issue and i was wondering if it's affecting my google ads campaign. I tried updating the missing values but it doesn't save everytime and goes back and forth with google channel active and inactive! How to fix this?

EmmanuelFlossie
Shopify Partner
1557 93 375

The solution is to not use the free app. It has tons of issues. Instead, use datafeedwatch or https://apps.shopify.com/multiple-google-shopping-feeds

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.