Google sales channel won’t open

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My store has been launched and I’ve set up my google merchant account and confirmed my online store but I can’t access the google & YouTube sales channel from the shopify app. When I click on it I am just met with an error message saying shopify refused to connect, I can’t find anything online can anybody help? Is it essential that I access this sales channel to have my products listed on google or can I do this purely by google merchant?

Replies 2 (2)

Shopify Partner
2979 222 716

That sounds like a technical issue, not something community members can fix. The only option is for you to contact Shopify or Google, but good luck with that, they will just point the finger at each other, not really helping, you, the merchant.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.

Shopify Staff
1290 316 221

Hey, @LeonE179! Welcome to Shopify Community! 


I'd love to assist you with the Google & YouTube sales channel. I understand that encountering this issue can be frustrating but you can rest assured that it can be resolved. We have seen similar cases before and a common solution is to uninstall and reinstall the Google & YouTube Channel. Could you please try doing so to see if it fixes the problem?


If reinstalling the channel doesn't allow you to access it without any issues, you can head over to our Help Center. We have a solution in place for this specific issue, and our support team will be able to assist you further. They can also communicate with the relevant escalated team on your behalf to ensure a resolution.


While you can use Google Merchant Center independently to list your products, the Google and YouTube sales channel provides a seamless integration as it syncs your Shopify store with Google Merchant Center. We do recommend using our sales channel, however, if you want to explore using Google Merchant Center you can refer to their help center for a guide on listing products independenly.


Let me know if you need further assistance and I'll be happy to help you out!

Summer | Social Care @ Shopify 
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