Google Shopping App - "Account suspended due to policy violation: Misrepresentation"

Cazryn
New Member
2 0 1

I applied to Google Merchant to advertise through Google Shopping, but I keep getting the following message in response: "Account suspended due to policy violation: Misrepresentation." I've checked and checked. I'm not violating any policies, and the shop policies are stated on the site clearly. My items are made and shipped through Printful. Please tell me what I'm doing wrong, so I can change it. 

Replies 2 (2)
EmmanuelFlossie
Shopify Partner
1856 127 444

Printful is a POD business. Meaning Print on Demand. In other works the products is created once an order is placed.

This unfortunately is not allowed on Google Shopping, as all items must be stocked. Reference: https://support.google.com/merchants/answer/6150127#:~:text=Unavailable%20promotions

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
Raj_Ced
Shopify Partner
5 0 0

Common reasons:

Contact Us page

You definitely need one in your both footer and header that contains a physical address, phone number, and an email address. But remember when you are filling out this information on your contact use page, you need to keep it consistent in your google merchant center when you are filling out the business information.

 

Legal Pages:

  • Privacy Policy
  • Billing Terms and Conditions
  • Secure Checkout Page
  • FAQs
  • Shipping Policy (need to add more details)
  • Terms of Services (need to change contents)
  • Return and Refund Policy (need to add more details, like days, state of return, the reason for return, process of return and refund, contact details, etc.)

Other Pages:

  • Contact Us (Show Contact Address, Email, and phone number, support available time, contact us form)
  • About Us page (Show company details, aims, and objectives, why should a customer choose you, year of establishment, and email)

Product landing page :

  • Do not copy contents like product images, titles, or descriptions exact from any source
  • Show your Brand name

Check-out process:

  • Secure and safe
  • Show all the payment methods shown in the footer while check-out
  • Make sure the shipping charges and taxes are the same as mentioned on the policy pages

Google Merchant Center Changes:

  • Create Shipping with the same Handling time, Transit time, and Shipping charges, as mentioned in the store
  • Create Sales tax, if applicable
  • Verify your business information and phone number

Other Possible Reasons:

Basically, anything that looks shady
So, it means messy general store with a broken theme and blank images, unrealistic claims, etc

 

Bad and sketchy name or logo:

You should make it simple and clean, and definitely, try using a nice name for the store and domain

 

Pricing and fake promotions:

Do not use any compared prices if they are not real, especially for every single product
also if you are promoting a deal or a coupon code make sure it’s working properly
and you definitely don’t want to run ads for out of stock items

 

Low-quality images:

Try not to copy the exact images from any website.

 

Fake reviews :

It is better to not import reviews that looks spammy or not real

 

Trust badges:

Try not to overuse them and don’t even use them if they are not true

The same thing goes for the fake countdowns
you don't use them as well, if they are not real

 

Finally, Spelling or grammatical errors in your whole website

 

Thanks

Google Shopping Expert