Google Tag not connecting when using google and youtube app

tomn1
Visitor
3 0 0

I have the google and youtube app installed on my site. It's connected to merchant centre, ads and analytics. Conversions were being tracked perfectly until last week on google analytics however now google tag manager is saying that the tag is  not connected.

 

How do I get the tag connected via the app again rather than needing to add it manually?

 

And why would it stop working via the app when I haven't made any changes?

 

Thanks,

Replies 4 (4)
EmmanuelFlossie
Shopify Partner
2705 196 651

The why would it stop, is not an question I can answer.

 

But to resolve the issue, the best option I find is to uninstall and install the app again.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Premier Partner.
Need Data Feed or Google Shopping support? Get in touch.
tomn1
Visitor
3 0 0

I've done that and it still doesn't work properly. Anyone else had this issue?

tomn1
Visitor
3 0 0

Since 18/07/23 my conversions have stopped working. I uninstalled and reinstalled the google app. I remove my analytics property and recreated it. Binned the google tag and started from scratch but it's still not working.. I'm on the dawn theme. Any help?

EmmanuelFlossie
Shopify Partner
2705 196 651

You might want to install your own conversion action instead.

Here is the official guide: https://support.google.com/google-ads/answer/1722022?hl=en

 

Or if you want a step by step guide: 

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Premier Partner.
Need Data Feed or Google Shopping support? Get in touch.