App reviews, troubleshooting, and recommendations
Hi everyone,
I am making API requests from an app (public but not listed yet app) installed via the Shopify Partner Dashboard on a development store, and I am encountering an issue where the shippingAddress field is returning null in the abandoned checkouts query.
Query Used:
export const GET_ABANDONED_CHECKOUTS_QUERY = ` query ($first: Int!, $query: String!) { abandonedCheckouts(first: $first, query: $query) { edges { node { id createdAt email recoveryUrl customer { firstName lastName email } billingAddress { address1 city country } shippingAddress { address1 city country } lineItems(first: 10) { edges { node { title quantity variant { id price } } } } } } } } `;
The shippingAddress field is returning null even though:
The abandoned checkout is visible in the Shopify admin panel under Orders > Abandoned Checkouts.
The checkout process was completed with a valid shipping address.
Other checkout details (e.g., billingAddress, customer, lineItems) return correctly.
The store primarily sells physical products that require shipping.
The API token has the necessary permissions (read_orders, read_checkouts).
Has anyone encountered this issue before? Is this an expected behavior, or could it be a bug in the API?
Any guidance would be greatly appreciated.
Thanks in advance! 🚀
Shopify and our financial partners regularly review and update verification requiremen...
By Jacqui Mar 14, 2025Unlock the potential of marketing on your business growth with Shopify Academy's late...
By Shopify Mar 12, 2025Learn how to increase conversion rates in every stage of the customer journey by enroll...
By Shopify Mar 5, 2025