GTIN Identifier missing in Google Merchant

[Eriksatie]

Hi I'm using Google Channel (official app form Shopify) to export products in Google Merchant. the EAN is present in every products but seems like it's not submitted to Google Merchant, so I get an error message from Merchant that is missing. Where is the problem?

[EmmanuelFlossie · Accepted solution]

Go to Shopify > Sales Channels > Google > Manage Availability

Set all custom products to false

[Eriksatie]

Oh yes seems like the right approach... I've changed all products let's see if Merchant accept it

BTW pretty strange way to manage this value... should be false be default. also it is very difficult to find. "Manage Availability" has nothing to do with this

[EmmanuelFlossie]

I recommend submitting your feedback directly to Shopify. The more people have similar issues with UI, the quicker Shopify will do something about it.

[andrewkeezer]

It would be nice to have some logic in the app. For example, if you add a barcode, the app assumes the Custom Product field should be false. At the very least, having the ability to toggle True/False from Product Page -> More Actions -> Google Fields would be great. The one field can be very challenging for stores with a large number of products as you have to continually scroll loading a small batch of products at a time until you eventually reach the product that needs to be changed. We also run into constant instances where the Custom Product field is not editable after the first batch of products are loaded (confirmed to be an issue on multiple stores, not just one).

[EmmanuelFlossie]

This is a known issue for nearly a year now, I don't think this is a Shopify priority.

I have for a long time, asked clients to install an app that works, currently, I use https://apps.shopify.com/multiple-google-shopping-feeds

Which does not have these issues.

[DBGer]

Hi Emmanuel,

I am also gettting a " Missing GTIN " error, however we have a lot of custom products with no barcodes available. Would I then switch custom products to true? Is there anything else I would have to do to get rid of the Missing GTIN error in google merchant? 

[EmmanuelFlossie]

Yes you will need to set it to true, however most likely nothing will change due to the way the free app works.

It is recommended you follow the steps here: https://www.youtube.com/watch?v=AyvilyMb2Bo

[andrewkeezer]

Setting to True worked perfectly. We use the Google Channel app. We have
over 7,000 products so it’s an absolute pain to load 50 at a time if a
product is near the end of be alphabet. Having the ability to filter by
brand or alphabet would be helpful. For larger product lists, just
duplicate an existing product and the field will remain as True. If you
create a product from scratch you’ll have to go to the Google channel app
and set as True.

[EmmanuelFlossie]

You can bulk edit using: https://apps.shopify.com/bulk-product-editor?surface_detail=albastar&surface_inter_position=1&surfac...