Hatchful Logo Maker has corrupted source file

CVQuesty
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I am using the Hatchful Logo creation tool.  I have a specific logo I would like, and the tool goes through the whole generation process, and emails me my zip file.  When I attempt to unzip the zip file, it is empty.

 

I have tried on Chrome, Firefox, Safari and on two separate computers.  I have also created a second account to see if it was related to that login, and the assets are corrupted on that account as well.

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