[Help]Refund issue.

[luannguyen]

I have an order paid by card, and then the customer canceled the order. After waiting for a while, I received the following notification: 'The refund couldn't be processed because of an error with the payment provider.' Please explain and guide me on the solution. 
Thanks.

[Kate_WSQ]

Hi @luannguyen ，

I recommend reaching out to the OnePAY support team for assistance with this issue. Here are their contact details:

Helpdesk: OnePay Help Desk | Home

Help Center: Contacting One Customer Service – One Help Center

Chat: They offer 24/7 online chat support in APP
Phone: 1 (855) 830-6200 (9AM-9PM ET - 7 Days a week)