App reviews, troubleshooting, and recommendations
First, I used the review app fera.ai but then deleted it. Then, I moved to judge.me and have been using that. I imported a review to this product- but there's this strange review bar that I don't know where it's coming from. Shown in picture. How do I remove this in code?
How can I remove the black stars?
Hey there, @goldengooseeeee. Thanks for making your post here in the Shopify Community. It's nice to meet you!
Interesting issue you've got here! I have a few questions I'd like to ask you so I can better pinpoint what the issue:
What's happening here is that you either have some remaining coding from that previously installed app, or this is a review feature that's built into your theme. I'll be able to tell if I can visit the page myself!
I'll keep my eyes peeled for your reply!
Imogen | Social Care @ Shopify
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Hi, I am using the theme dawn and my link is upscalemarketco.com
An example of the product having this problem is Turtleneck Sweater with Thick-Knitted Warm Interior – Upscale Market, Co.
Hey there, @goldengooseeeee. Thanks for providing me with a store link, and an example product for me.
I visited your store and that product and didn't see the repeating reviews. I have an image for you below of what I've seen:
For me, it looks like the review issue you were experiencing is all cleared up! Did you end up changing any settings on your end since making your post?
I also took some time to explore your site and it's looking great! I have a resource here that talks about building brand trust with your customers! With Valentine's Day coming up, it's definitely something I recommend you look into!
Imogen | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Thanks so much! That means a lot to hear. I've been furiously working on my website and missing out on schoolwork because of it lol. I wasn't sure if it looked good and really hope to get sales soon!
I did actually fix it by looking up the coding for the dawn reviews that came with the theme and deleting it. it was
"},
57b4d13a-81e5-4bcb-8da1-3cee93d7340d": {
"type": "rating",
"settings": {
}"
So it finally deleted.
Thanks so much again!
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