Tira here, from Shopify.
Thank you for your question. It sounds like you want to connect the Facebook Shop sales channel to your Facebook page.
Are you receiving any specific errors when you try to connect your page? If so, what is the error message?
We have a thread that has some solutions that you can check out, here: Can't Connect Facebook Account.
I look forward to hearing from you,
Tira | Social Care @ Shopify
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