Hi, how do I update my mobile access in Shopify Inbox? I am not receiving push notifications

[renpaintaccess]

Hi, how do I update my mobile access in Shopify Inbox? I am not receiving push notifications since I updated my phone.

I have been in contact with Shopify support but they were asking me to check my notification settings which I do not understand as there is no option to update or delete my mobile access on this app.

I hope someone could help me here 🙏

[ketanp]

To update your mobile access and receive push notifications in Shopify Inbox:

1. Ensure the Shopify Inbox App is Installed: Make sure you have the latest version of the Shopify Inbox app on your mobile device.

2. Enable Notifications:

   • iOS: Go to Settings > Notifications, find Shopify Inbox, and enable notifications.
   • Android: Go to Settings > Apps > Shopify Inbox > Notifications, and turn them on.

3. Check App Settings:

   • Open the Shopify Inbox app.
   • Go to Settings (gear icon) > Notifications, and make sure push notifications are enabled.

4. Sign In: Ensure you are signed in to the Shopify Inbox app with the correct account.

5. Check Permissions: Ensure the app has necessary permissions to access the internet and send notifications.

6. Restart: Restart your device to apply changes.

Following these steps should resolve the issue.