How can customers manage their own returns without an online account?

1 0 1

I am hoping to get some help regarding customers being able to manage their own returns, without having to make an online account on our website.


We currently have Shipstation integrated and managing our labels, but want to eliminate ourselves from the returns process. 

Replies 3 (3)

Shopify Staff
2069 225 327

Hey @IKDActive,


Great question!


Using an app would provide the functionality you are after, I have found a few suitable ones below:


  • ReturnGO Returns & Exchanges: Provide one-click exchanges with an automated, branded, AI-powered return portal for a positive post-purchase experience.
  • ReturnZap ‑ Returns Management: Automate RMAs and return labels with an embedded portal. Offer prepaid return labels or allow your customers to purchase return labels directly from the portal.

Otherwise, feel free to browse the app store here with a variety of automated returns options.


These options can streamline the returns process for your customers while reducing your involvement. You may choose the method that best suits your business operations and aligns with your customer's preferences. Remember to communicate the available options clearly on your website and in any return-related communication so that customers are aware of the streamlined process.


Let me know how you get on,

Moira | Social Care @ Shopify
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6 0 2

I have been using EcoReturns and it's helped me automate returns, refunds, labels, and more, saving resources. I have actually saved a lot of time and money spent on operations and have been able to reduce returns as well. It's also got AI & ChatGPT. Turned out to be a pretty good investment for me. You can check it out if it helps.

6 0 1

Hey! Try apps such as Loop Returns and EcoReturns. You can set up a self-service portal for your customers and since the process can be fully automated with these apps, you will not have to do any manual work.