How can I access my account without my 2-step authenticator?

[wbrimmer]

I do not have access to my 2-step authenticator any more. How can I access my account?

[flareAI]

Hello @wbrimmer,

I am Gina from flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot. I am here to support you.

If you can't log in to your Shopify store because you've lost access to your 2-step authenticator, you'll need to contact Shopify support directly to help you regain access to your account.

Contact Shopify support and let them know that you have lost access to your 2-step authenticator.

You will be asked to provide some information to verify your identity, such as your name, email address, and billing information.

Shopify support will then disable the 2-step authenticator on your account, allowing you to log in without it.

After you have logged in, you can re-enable the 2-step authenticator on your account using a new authenticator app or other authentication method.

Let me know if you have any further questions.

Gina

[elvinpurtov]

can you help me with this, I've contacted live support 5 times and they keep sending the disable 2 SA to the wrong email, can you please help I've been locked out for a week now and nothing is working, live support can't help and I sent emails with no response..