How can I add a 2.7% surcharge for credit card and PayPal orders?

jcastro
Tourist
6 0 25

need to find a way to add a 2.7% Surcharge for Credit Card Orders or PayPal orders.

 

I run a wholesale site so adding 2.7% to my price wont help me much as my competition will look like they are cheaper than me.  At the same time since i'm working with such small margins I can not eat the credit card fees or i will loose too much profit.  Any recommendations?

Replies 32 (32)

Nick
Shopify Staff (Retired)
4531 434 1025

Hi @jcastro,

 

Nick here from Shopify. Really good question!

 

As it stands it is not possible to add a credit card surcharge to any of your store orders within the Shopify admin. There is however a couple of workarounds which you can apply to achieve this, one of which comes in the form of an app and the other being via your shipping rates. Let's take a closer look into both of these methods:

 

  • The Order & Product Fees app is the app I found which would have the features that you are looking to achieve. Order & Product Fees essentially lets you create any nature of additional fees/charges and add them to a specific product offering. 
  • The other possible way to do this is by adding a fee to your shipping rates. The primary difference with this method is that the fee would be applied to your shipping rates and thus all of your orders rather than selected products. Shopify has a helpful guide for how to do this in more detail which you can see here

Hope this helps! 

 

All the best, Nick

To learn more visit the Shopify Help Center or the Community Blog.

PeterPens
Visitor
2 0 20

Hi Nick,

 

Looks like this is a feature a lot of merhants are looking for. Should be something that is native in Shopify for the merchants.

 

Peter

paulzaky
Shopify Partner
2 0 15

I agree this should be native for all merchants 😪

Especially if your product price is around the 2k/3k for a single product then a 2.7% will make the whole deal a no go for a merchant like me 😓

FridgyRentals
Excursionist
15 0 30

Nick, do you have any insight into if Shopify are even considering this as an option within Shopify?
Thanks for you help.

MAD2017
Excursionist
28 0 26

As of today, we still are not able to add a percentage. We are having to add the fee each time someone makes a purchase with a credit card. No percentages are allowed.

bjr
Visitor
1 0 2

Hi @jcastro - did you find an answer to this ? I've had a look at the app that @Nick suggested, but I can't see how to add a fee based on a Payment Method. Any ideas @Nick ?

jcastro
Tourist
6 0 25

@bjrThe app @Nick suggested worked for me.  I made the option required and one sku for both paypal and credit card.  Just to keep it simple.   Hope it works out for you

FridgyRentals
Excursionist
15 0 30

@jcastro What is your store please?  Id like to see how you have used this app.

Appreciate your help!

 

Misguid_Spirits
Visitor
2 0 0

What is the name of the app and how much does it cost to use please? Or did I miss it i this thread? 

Nick
Shopify Staff (Retired)
4531 434 1025

Hi @bjr,

 

The app allows you to add extra fee's to the orders in general here not the payment methods specifically. The app developers touch on this in the app description which you can see below:

 

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It could be worth your time to reach out to the developers of the app directly to find out more information about how exactly this works as they would know best. You can reach contact them directly from their Order & Product Fees webpage here

 

 

To learn more visit the Shopify Help Center or the Community Blog.

I_Sell_Online
Shopify Partner
5 0 3

I agree with Nick, this app does not add credit card or Paypal fees.

fabiomalaspina
Tourist
11 0 9

I am paying too many fees already. This should be included in Shopify

MAD2017
Excursionist
28 0 26

Just wait until that start implementing the astronomical fees just for us retailers!!! Bad enough they doubled their fees during COVID because I guess their stockholders weren't happy enough with the billions they were making.  Now they want more again!  It's coming.

Graphiqs
Visitor
1 0 6

My client is looking for this as well. Those 2% can be his total earnings on an order but it's all flushed away because he cannot automatically add the 2% to the order total. When shopping around online I often see the extra charges for Credit Card and Paypal. Why doesn't Shopify have this? And doesn't Shopify have a place where you can vote for new functionality like this?

paulzaky
Shopify Partner
2 0 15

Hopefully, Shopify will look into this because Shopify is losing a lot of new potential customers by not adding this feature. Also this might be the reason for me to abandon Shopify which is kinda sad.

Ray32
Excursionist
10 0 8

Any updates on this? I don't even see that app as an option. What will it take for Shopify to release the option to push the fee to the customer?

MAD2017
Excursionist
28 0 26

I believe if we see any changes it will come with an increase to our monthly fees!

MAD2017
Excursionist
28 0 26

We also have the same question. Last year, Shopify introduced a “FEE” that could be added on your POS check out but only in a monetary amount- not a percentage. Although we are thankful for Shopify’s efforts, most state laws allow for a percentage of the total amount of the transaction.  We have yet to see any modifications since last year.  Why hasn’t Shopify changed this to a percentage?  Personally, I do not want to be directed to a third-party app to process a credit card surcharge per transaction only to be gouged by using the app.  

MAD2017
Excursionist
28 0 26

I've yet seem any improvements. We are still having to add the fee manually for every credit card transaction.  I don't know if you received the recent survey from Shopify but it appears to me that, just as they did during COVID, getting ready to hike our rates again for those of us who use Shopify for retail.  If we don't pay then we don't get support. That's just BS to me!

curtispeers
Tourist
3 0 4

Has anyone found a good answer to this? We need an app that can instantly a surchage on the shopify POS but not at the online store. 

 

We've tried feesly and it worked for the required purpose, however the performance was far too slow to be viable long term. Has anyone got any better alternatives. 

Easyfastassist1
Visitor
1 0 1

Have you found anything?

MAD2017
Excursionist
28 0 26

No. And no changes have been made.

Misguid_Spirits
Visitor
2 0 0

This is unacceptable. 

 

Travo
Tourist
3 0 10

I hope Shopify see this and resolve with a solution. I understand many shop owners are on competitor platforms for this reason. Also an official response from @Shopify if they are planning to address and implement a solution would be appreciated.

Travo
Tourist
3 0 10

I moved to WooCommerce and got this feature straight away.  Very happy with the the solution for customers to pick the payment method and show the price difference if credit card is used, was also able to intergrate volume discounts, this is something i could not get support with from Shopify to do. 

MAD2017
Excursionist
28 0 26

It would appear that Shopify is getting ready to nickel & dime us with additional fees for "Retail".  How do you like WooCommerce?

Greenharry25
Visitor
1 0 0
MAD2017
Excursionist
28 0 26

So we have to pay yet another monthly fee??? Why provide it free then turn around and tell us that now we have to have a separate 3-party app that charges a monthly fee?

Bklayman
Visitor
1 0 0

Does anyone know it the app states the the customer  that the surcharge will be added on if a credit card is used or does it just add it on.

thanks

MAD2017
Excursionist
28 0 26

You must manually add. We have a sign at our checkout counter advising our customers of a “convenience fee”

Gavisfly
New Member
5 0 0

What is your website? I would love to see how you did this.

nonameuser23
Visitor
2 0 3

I just switched to Shopify coming from Square and Square actually implemented the option to include a credit card fee on credit card transactions. Might have to go back ...