How can I alter the app receipt email address?

How can I alter the app receipt email address?

JeffreyP
Visitor
3 0 1

I installed an App logged in as a "Staff" user. However, now I am getting the monthly billing receipts for the App. I need them to go to the main Store Owner email or possible another. Is there a way to change that?

Replies 3 (3)

Elias
Shopify Staff
3010 294 523

Hey, @JeffreyP.

 

Thank you for reaching out and bringing this to our attention.

 

I understand that you installed an app as a staff and you're receiving monthly charges for this app. Was this app installed through the Shopify App Store? Or, was the app installed through a third-party website?

 

If the app is installed through the Shopify App Store, then the app charges should go to the card linked to the store - which is usually associated with the store owner. If there's a mistake there, then I'd recommend speaking with the store owner about updating the card on file.

 

If the app is installed through a third-party website or integration, then the app charges may be billed directly from the app developers and not through Shopify. In these instances, you can try managing the billing through their website. 

 

That being said, can you confirm the name of the app? Also, is the store owner able to assist you with adjusting staff permissions?

 

Elias | Social Care @ Shopify 
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JeffreyP
Visitor
3 0 1

The app is Accessibly. I installed it via the Shopify App store. The correct credit card is being charged. It's just that the user I am signed in as and installed the app with is getting the billing email so I have to forward it to my "store owner" so they know of the charges.

Elias
Shopify Staff
3010 294 523

Hey, @JeffreyP.

 

Thank you for following up with the additional context!

 

Since Accessibly is a third-party app and the app charges is billed to the correct card, then we'd recommend getting help with third-party apps from the app developers. You can reach out to them directly using the contact information found at the bottom of their app's page, and then see if they can assist you with changing the email on their invoices.

 

Feel free to keep us posted!

 

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog