Solved

How can I block abusive customers from a live chat app?

MC71
Visitor
2 1 4

Is there a simple app that lets you ban abusive or crazy customers from sending messages. Im after something with the provision to block unwanted people from continuously messaging through the chat bubble. I'd uninstalled the Shopify inbox today but I can't find an alternative message chat bubble type app that can do what I'm wanting which is block specific people from messaging.

Ie There's problem customers that keep sending abusive and threatening messages through the Shopify inbox, I can block them from contacting me through all other channels with phone e-mail and Facebook but the way they're getting through is via the website inbox. The only way I could stop the messages was just uninstall the Shopify inbox which I didn't want to have to do as now other customers can't live message anymore.

Accepted Solution (1)
MC71
Visitor
2 1 4

This is an accepted solution.

Thank you for bringing this to my attention, you're fabulous!

View solution in original post

Replies 12 (12)

PageFly-Richard
Shopify Partner
4287 973 1626

This is Richard Nguyen - CRO Expert from PageFly- Advanced Page Builder

 

I don't know whether have any way to customize your live chat app to specifically abandon a customer from accessing the live chat. You can try Shop Secure app to ban a customer from log in to your store by checking their IP address. But I don't know whether it fits with your demand. You should try some third party apps that provide live chat and ask them for customization. I highly recommend you to use POWr, you can check this guide to see how you can set up your live chat on your page. I hope this can be helpful to you.

 

If you want more flexibility to personalize your pages, I'd love to introduce our product PageFly Landing Page Builder with 24/7 support live chat. PageFly has a Free plan where you can use all features and create different page types. If you wonder how PageFly helps you build high-converting page, explore here.

 

Cheers,

Richard

 

 

 

Please let me know if it works by giving it a Like or marking it as a solution!


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MonsterMawd
Excursionist
27 0 61

I agree @MC71 , Shopify Sellers should have the option to BLOCK people who harass or spam their Shopify Inbox.

 

ALL FREE online platforms give Users the option to block people who harass them, but Shopify doesn't give this as basic feature to their paid subscribers?! 

LeFoCo
Tourist
8 0 12

@MC71 @MonsterMawd 

 

Again, Shopify relying on 3P to fill a niche but when that doesn't happen, failing to do it themselves.  

 

I got to this thread looking for the same functionality because our inbox is getting spam and I want to block those senders.  Now I have to go and downgrade my review of Inbox.

 

LEFoCo, a Squishmallow and plush only extension of learningexpress.com/foco.
Paul_Andrew
Explorer
58 0 14

same here @LeFoCo 

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MonsterMawd
Excursionist
27 0 61

A Block Conversation option was finally added to Shopify Inbox.

 

It's the Exclamation point icon in upper right hand corner, see attached screen shot.

 

Thank you for listening Shopify! 

 

how-to-block-customers-shopify-inbox.jpg

 

LeFoCo
Tourist
8 0 12

hrm, will have to see at what level this is working: the user email or just that conversation, but yes, Thank you Shopify for listening.

 

edit: it's at the email level.  img:

LeFoCo_0-1660757070302.png

tested it with a throw away email and after being blocked the user just encounters a spinning wheel when trying to use that email to start a chat.

LEFoCo, a Squishmallow and plush only extension of learningexpress.com/foco.
MC71
Visitor
2 1 4

This is an accepted solution.

Thank you for bringing this to my attention, you're fabulous!

benpellwall
Shopify Partner
7 0 2

This is all well and good but it comes up short! Once you block someone you can no longer access logs of the chat with them nor does their seem to be an option to review the customers that have been blocked and to unblock them should you wish to do.

chrisngrod1
Excursionist
12 0 9

Uh yeah just noticed this.  Can you unblock them?

 

benpellwall
Shopify Partner
7 0 2

No you can't 🙈

cennet
Shopify Partner
4 0 0

sure cannot and that is a BIG PROBLEM 😞

cennet
Shopify Partner
4 0 0

like where does the chat even GO?!