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How can I cancel a subscription in an app?

Luca93
Excursionist
13 1 2

Good morning, since I'm new, I would like to know how to cancel a subscription in the app, whether it is enough to uninstall it, or whether a procedure needs to be done.

Accepted Solution (1)

Ollie
Shopify Staff
2404 454 405

This is an accepted solution.

Hey @Luca93.
 
Thanks for reaching out. 
 
This is a great question! Typically, when you uninstall an application from your Shopify store - the subscription plan with the application should be canceled as well. However, since some of the applications listed on the Shopify App Store and third-party applications that have been developed outside of Shopify. It would be best to check your upcoming bill by navigating to Settings > Billing. Once you are viewing the Billing - you should see the Upcoming Bill section. I took a screenshot from my test store to show you the section I am referring to: 
 
09-15-17741-52392
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 2 (2)

Ollie
Shopify Staff
2404 454 405

This is an accepted solution.

Hey @Luca93.
 
Thanks for reaching out. 
 
This is a great question! Typically, when you uninstall an application from your Shopify store - the subscription plan with the application should be canceled as well. However, since some of the applications listed on the Shopify App Store and third-party applications that have been developed outside of Shopify. It would be best to check your upcoming bill by navigating to Settings > Billing. Once you are viewing the Billing - you should see the Upcoming Bill section. I took a screenshot from my test store to show you the section I am referring to: 
 
09-15-17741-52392
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Luca93
Excursionist
13 1 2

OK, thanks a lot.