How can I confirm a refunded app purchase on Shopify?

[kaverirangappa]

Greetings from CABS:

I installed an app from CED Commerce and then I felt I do not need it hence requested a refund. CedCommerce refunded my amount however, I do not know how to confirm the refund on Shopify. Under the Billing in Settings, it is still showing as Active subscription. Can anyone provide me contact information to contact shopify to fix the issue. I am unable to find the customer service support where I can speak with someone or email someone in Shopify to notify them. 

Thanks. 

[Moira]

Hey @kaverirangappa,

Welcome to the Shopify Community!

To get in contact with our support team, please visit https://bit.ly/3BANQVf and log in to your account to create a support request. I suggest selecting the live chat option, this way you will be connected with a member of the team quickly!

If the app charge was processed using Shopify, then the app's developer can issue you a refund or give you a credit. Credits will be applied towards any future Shopify App Store purchases. All credits that are applied to Shopify App Store purchases are documented on your subscription bill. If the app charge was processed outside of Shopify, then the developer can process a refund according to the original payment method used.

If you don't want to use an app anymore, then you can uninstall the app from your store from the Apps page in Shopify. It's important to note, that some apps modify the theme of your online store. You should check to see if the app requires additional uninstallation steps before you remove the app from your store.

Let me know if you have any further questions!

[kaverirangappa]

Hi Moira: Thanks for the response. Where can I find the live chat option? I do not seem to find it. Appreicate your input.

[Moira]

@kaverirangappa 

Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

• If you are unable to log in, you can choose the "Continue without logging in" option at the start and continue through the same process.

• You'll then be prompted to ask about a topic:

• Doing this will present you with links to relevant documentation on our Help Center, but there will also be an option to contact us directly if you require further help:

• Clicking on this button at the bottom will then present you with the different support options available:

If you have any further questions please feel free to thread those below.