How can I connect my account with Facebook and Instagram using apps?

[pinarbaskannn]

Hi there,

I need to connect my account with Facebook and instragram. The app for my purpose is in the link below:

https://apps.shopify.com/facebook?locale=tr&search_id=2df7fd9c-ea25-4709-beb4-9e00572d7b7c&surface_d...

But it is not working what should i do ?

[Greta]

Hi there, @pinarbaskannn!

Thank you for your post, I can definitely look into this with you. 

Could you tell me a bit more about the issue you're running into? Are you unable to add the Facebook app, or is the app itself not working? 

If you're having trouble adding the app from the app store, you can add it via the sales channels area of your Shopify admin:

I also recommend clearing your cache and cookies which can resolve many issues like this. 

Please let me know if you need further assistance and I'd be happy to help!

[pinarbaskannn]

Hi Greta! 

Thanks for your help. I followed your recommendations and tried to add Facebook from sales channels. But the problem is about the thing that i tried to download it says 'This site cannot provide a secure connection.' 

I think the problem is about the app.  

[pinarbaskannn]

this app is what i need. And the link that i sent you before was this app's link.

[Greta]

Hi, @pinarbaskannn!

Thank you for getting back to me. That error is definitely strange. The app is widely used across Shopify, and I'm unaware of any current issues impacting it.

Could you confirm whether you've tried clearing your cache and cookies (I recommend doing it for all time)? You can also log into your Shopify account in an incognito window to see if you're able to add the app there. 

If that still doesn't work, I recommend contacting our live support team through the Help Center. I'm unable to access your account through the Community Forums, but if you connect with our live support team, they'll be able to more closely investigate the issue with you. We're available 24/7 via live chat, callback, and email!

Please let me know if you have any other questions and I'd be happy to help.