How can I fix my website's form and email automation issues?

stephanie43
Tourist
7 0 5

hello, amazing community,

I need help in creating automated emails for the people who submit the form on my website I will show here what I did and it's still not working!

 

 

I appreciate any help you can provide.

 

The form is created and the email is created they are both active

 

I think the problem is in the flow and the trigger

 

stephanie43_0-1712837801080.png

 

 

 

 

stephanie43_1-1712837866638.png

 

 

Replies 2 (2)

Kalen_Jordan
Shopify Partner
452 16 66

Do you have any logs from the flow run? I wonder if the customer created trigger would work, though I'd expect the trigger you used to work. You tested it by filling out the form with a new email that hadn't previously been sub'd to marketing?

stephanie43
Tourist
7 0 5

yes, I tested it and it's not working, on my searches, it's saying that Shopify forms do not support email automation! so this make the whole website not needed for me...