How can I get a refund for a complicated CM Commerce app I just purchased?

[BowmanTremain]

I am at a total loss with CM commerse. Their help section is ridiculously complicated and time consuming. I purchased the app to help me save time and now I’ve been messing around with it all day just to be able to edit a small part of the promotion email it asked me to send or edit.

I bought my domain through shopify. I connected the app through shopify. I did it to make life easier. Now I’m at the point where I don’t want the app. I just purchased the plan today. I want to cancel and get something more user friendly. I’m a one man band. I wasted so much time and got nowhere.

So, who can I contact to get my money back? I clicked all over the place on CM commerce trying to find where I can contact about a refund.

I just purchased it today. I switch my mindset from “how much does it cost” to “how much will this make me” a while ago. The amount of time I wasted today and the fact that it’s not user friendly cost me time setting up products today.

Why is an app that’s suppose to integrate making my day so difficult? 

[Trevor]

@BowmanTremain 

I'm sorry to hear that you're having issues with one of the apps you added to your store. If you haven't already, I would try contacting CM Commerce to seek assistance with the app as they'd be the experts on how to set it up. 

If your heart is set on getting a refund, then you will first need to delete the app from your Shopify admin. Once done, we would need approval for a refund from the app developer. You can obtain this consent by emailing the developer (help.cmcommerce@campaignmonitor.com) or we can email the developer on your behalf. If they approve the refund, then our Billing team can help with processing the funds back to your card. 

You will need to contact Shopify Support once you have approval, or if you would like Shopify to contact the developer on your behalf. You can do this by logging into your store through the help center, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results. 

In the event that the app refund request is denied, then seeking help from the app developer on how to set up the app would be your best route to ensure you're getting the most value out of the money you've paid. 

[BowmanTremain]

I contacted them and I got no reply. I checked my junk mail also. It doesn’t matter at this point. I purchased ads and more and still only got 5 people to look at my site. I bet all I had left and I’m fixin tah lose my shop on the 6th because I can’t pay the monthly. It’s cool. I’ll turn it back on once I get some funds and try again. I’ll make sure to cancel the CMCommerce app and delete it. At this point $9 isn’t going to make a difference. I’m over it and probably over this store thing. 3rd platform in the past 3 years. All my money. That $9 is whatever at this point.

[PaulNewton]

@BowmanTremain wrote:

I am at a total loss with CM commerse. Their help section is ridiculously complicated and time consuming

Contact that third parties support, sometimes  such services have an onboarding demo or video presentation to learn the software.

Regardless CM commerce is not owned or operated by Shopify, they are a third party.

When using a third party service contact them directly for all related issues.

For such services you purchase externally any app you install is merely that third parties integration with shopify.

However if you "bought" the service or subfeatures through shopify billing that may be different, for app store apps check if your within any given trial period and if so just uninstall the app. Otherwise for shopify billing related issues contact shopify support directly.

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I just purchased it today. I switch my mindset from “how much does it cost” to “how much will this make me” a while ago. The amount of time I wasted today and the fact that it’s not user friendly cost me time setting up products today.

Why is an app that’s suppose to integrate making my day so difficult? 

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Not all software is made for all people.

It's good you've gotten over the common hurdle to view apps/services as tools to generate more money.

However the more specialized the software gets the higher the learning curve may increase when there's already so much other software involved; which is a general rule even outside ecommerce.

If you were a retail business with specialized hardware , like a bakery or automotive, there would be exactly the same problem of difficulty and time expenditure when your not already an expert in whatever that specialized "thing" is. Though the return process for physical industrial hardware can be a lot dicier 😉

A next hurdle is learning the balancing act between self-edification or delegation to reach some "goal".

You can spend time becoming the expert or bring one in; i.e. are you working in your business or on your business.

Part of getting over that hurdle is the XYproblem https://meta.stackexchange.com/a/66378 

You've talked about some third party service but you have not mentioned a goal; which will make it difficult to get answers on a replacement solution next ; that is besides a broad categorial assumption the goal is some sort of email automation.

https://apps.shopify.com/search?q=email%20automation