App reviews, troubleshooting, and recommendations
Hi folks
There's no option to select Starship under manage integration in Shopify. There's FedEx and UPS. Can you please help?
Frustrated enough trying to find a "chat now" button in your website to solve this immediately via your 24/7 support which clearly doesn't exist
Hey, @Aymaan.
Welcome to Shopify Community. My name is Olivia and I work here.
Thanks for reaching out to our network with your question.
For future reference, you can find 24/7 support through this link or find commonly answered questions in our Help Docs.
At this time we offer direct integrations with the following carriers through Shopify Shipping:
I went ahead and did some extra research for you, and I found a specific Starshipit Shipping & Tracking app developed and managed by Starshipit.
Let me know if that app integration is what you needed, or if you have other questions.
Warm regards,
Olivia | Social Care @ Shopify
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- To learn more visit the Shopify Help Center or the Shopify Blog
Did you find a solution for this?
Thanks for commenting on our thread, @hockey2112!
Are you also looking for an app to integrate Starship into your store? If so, have you tried the app I recommended above?
Please let me know if you have further questions around this, and I would be glad to support.
Warm regards,
Olivia | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
It appears that app is specifically for an Australian shipping provider called "Starshipit", which is different from Starship.
Thank you so much for clarifying that, @hockey2112.
While there are currently no other alternatives to integrate Starship into your Shopify account, in our app store or as a third-party solution that I found, I would like to recommend potentially working with a Shopify Expert to build a custom app for your needs or future readers of this thread.
I trust that provides some guidance going forward to integrate the two as per your needs. If there are other questions I can help answer, please let me know.
Warm regards,
Olivia | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
StarShip has a superior UI/UX to Shopify's shipping UI/UX, especially when shipping many multiple packages. The frustration with Shopify's UI/UX is compounded when the packages have different dimensions and weights.
StarShip uses a table approach, which allows the user to QA their work before buying shipment for the entire order.
StarShip also creates shipping labels with a 1 of n approach, which is the expected experience by the package(s) recipient.
Hey Pbeaty. Thanks for adding that answer. Here's the guide for anyone looking for how to integrate Starshipit with Shopify too! How to integrate with Shopify – Starshipit
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