Re: Product Reviews Powered by Shopify

How can I remove residual code from the Product Reviews App?

rue7
Visitor
1 0 0

I have uninstalled the Product Reviews App by Shopify and I am now using a new one. Product Reviews App by Shopify are still showing. How do I remove that section or code so that I don't confuse my customers with two review options?

Replies 3 (3)

Don
Shopify Staff
2787 199 398

Hi there @rue7!

 

As you're using the Shopify Product Reviews app here, we may be able to provide you with some support in removing this app's code from your theme.

 

If you can reach out via our Help Centre here for account support, we'll be able to take a closer look at what we might be able to do to help out!

 

Can you tell me a bit more about your business and what you're working on?

Have you found customer reviews to be something important you'd like to have shown in your store?

Don | Social Care @ Shopify 
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DebiDWW
Tourist
4 0 2

I am having the same problem. Were you able to get it resolved? I'm still waiting to hear back from Shopify Support and I really would like it to be resolved because I now have two sets of the same reviews, which I am sure are confusing customers. 

 

lguerra10
Excursionist
14 0 10

Shopify does not delete the metafields generated by an app when the app is uninstalled. Since the product reviews use metafields and since your new app seems to use the same namespace than the app by Shopify, you are stuck with the reviews generated by the Shopify app before installing the new one.
No solution. The new app should have use an scoped namespace different from the Shopify app.