App reviews, troubleshooting, and recommendations
I have uninstalled the Product Reviews App by Shopify and I am now using a new one. Product Reviews App by Shopify are still showing. How do I remove that section or code so that I don't confuse my customers with two review options?
Hi there @rue7!
As you're using the Shopify Product Reviews app here, we may be able to provide you with some support in removing this app's code from your theme.
If you can reach out via our Help Centre here for account support, we'll be able to take a closer look at what we might be able to do to help out!
Can you tell me a bit more about your business and what you're working on?
Have you found customer reviews to be something important you'd like to have shown in your store?
Don | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
I am having the same problem. Were you able to get it resolved? I'm still waiting to hear back from Shopify Support and I really would like it to be resolved because I now have two sets of the same reviews, which I am sure are confusing customers.
Shopify does not delete the metafields generated by an app when the app is uninstalled. Since the product reviews use metafields and since your new app seems to use the same namespace than the app by Shopify, you are stuck with the reviews generated by the Shopify app before installing the new one.
No solution. The new app should have use an scoped namespace different from the Shopify app.
We recently spoke with Zopi developers @Zopi about how dropshipping businesses can enha...
By JasonH Oct 23, 2024A big shout out to all of the merchants who participated in our AMA with 2H Media: Holi...
By Jacqui Oct 21, 2024We want to take a moment to celebrate the incredible ways you all engage with the Shopi...
By JasonH Oct 15, 2024