How can I reply to customer emails from my professional Shopify email?

[evaoherjus]

Hi! When customar e-mails me on info@.. then I will receive the e-mail in gmail that I have connected with Shopify. What app do I need or how can I also reply from shopify proffecional e-mail that I have created....so that the e-mail address would be info@... Not through g-mail.

Many thanks!

Eva

[SocialAutoPost]

Hello @evaoherjus,

Welcome to Shopify Community!

To reply to customer emails from a professional email address that you've created (e.g. info@yourstore.com) in Shopify, you can set up an email forwarder from your custom email address to your Gmail account. This way, when a customer sends an email to your custom email address, it will be forwarded to your Gmail account, and you can reply from there using your custom email address as the "From" address.

Here are the general steps you can take to set up an email forwarder:

1. Log in to your domain hosting account: If your custom email address uses a domain that you own (e.g. info@yourstore.com), you'll need to log in to the account where you purchased the domain.

2. Locate the email forwarding settings: In your domain hosting account, find the settings related to email forwarding. These settings may be located in a section called "Email," "Mail," or "Forwarding."

3. Create a forwarder: Once you've found the email forwarding settings, create a forwarder for your custom email address (e.g. info@yourstore.com) and forward it to your Gmail account email address.

4. Verify the Forwarding: Verify the forwarding by sending a test email to your custom email address, and check if it is properly forwarded to your gmail account.

5. Use the custom email for sending a reply: Once you receive the email, you can simply reply using your custom email address (info@yourstore.com) from your gmail account.

Please note that the steps may vary depending on the domain hosting provider you use, it's always good to check with the provider's support on how to set up email forwarder. Also, some email providers also have their own forwarding options and that might come in handy.