How can I resolve Google Merchant Misrepresentation issue?

Vinylvogue
Visitor
2 0 0

Hi everyone. I’m opening a new music and record store and I also sell stuff online. I made my website through Shopify. The link is www.vinylvogue.com I keep getting flagged by Google for Misrepresentation. For the life of me, I can’t figure out what the issue with my page is. Does anyone have any tips or advice? 

Replies 3 (3)

EmmanuelFlossie
Shopify Partner
3058 226 734

There can be many reasons for a suspension. To find issues, the only way to find them is by reading the policies and comparing it against the website.

 

For example you have a gofundme on the website (not allowed)

 

For example, there are multiple businesses at the same exact address, generally 1 address = 1 business.

 

For example missing contact form on the contact page.

 

Here are the links that I recommend you check:

https://support.google.com/merchants/answer/6150127?hl=en
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
Vinylvogue
Visitor
2 0 0

there are 3 businesses at this address because it’s a market style development and we all share an address. Also, why are GoFundMe’s not allowed? 

EmmanuelFlossie
Shopify Partner
3058 226 734

For the business address, usually each business would have there own unit number assigned. Or some kind of number.

 

For the gofundme, I believe the issue is related to affiliate links. 

 

I'm saying this as I have never in 15+ years seen anyone show gofundme on an eCommerce website.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.