Re: Instagram shopping

Solved

How can I resolve Instagram shopping setup issues?

ZaDu
Explorer
69 0 22

Hello. I am trying to setup instagram shopping for my Shopify store and I am at the last step, all I have to do is review and accept the terms and conditions. However it won't allow me to accept, I click log in and it just goes in circles. Could someone please help me?

URL: https://zadulighting.com

Screen Shot 2021-03-16 at 1.30.12 pm.png

Accepted Solution (1)

Elle
Shopify Staff
1092 97 208

This is an accepted solution.

Hi, @ZaDu 

It sounds like you may be having a browser related issue. 

Can you please try the following:

If the above steps do not help, please try with an Incognito browser. 

If you've exhausted the steps above, then our team will need to look into your account.  While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

Thanks!

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 5 (5)

Elle
Shopify Staff
1092 97 208

This is an accepted solution.

Hi, @ZaDu 

It sounds like you may be having a browser related issue. 

Can you please try the following:

If the above steps do not help, please try with an Incognito browser. 

If you've exhausted the steps above, then our team will need to look into your account.  While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

Thanks!

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ZaDu
Explorer
69 0 22

I tried incognito mode and it worked, thankyou so much!

Elle
Shopify Staff
1092 97 208

Awesome! You're welcome 🙂 

Here's a helpful free course on growing your business with Instagram!

Hope you have a great day. 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Kalindi
New Member
4 0 0

When trying to set up an Instagram shop, the error says not eligible, however, I am aware of other Indian brands that have a Shopify store and have been able to set up Instagram shopping.

How do I go about setting it up for my brand?

Elle
Shopify Staff
1092 97 208

Hi, @Kalindi 

Do you meet all of the other requirements outlined here? 

If so, we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

Hope this helps! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog