How can I set available hours for my online store chat?

[ps1505]

Hello,

For the online store chat, is there any way to set the hours Chat is available? I would like it to only be available during normal business hours. I searched for that functionality but was unable to find anything. Just wondering if I'm not looking in the right place. 

Thanks,

Pete 

[Victor · Accepted solution]

Hi @ps1505,

Thank you for getting in touch. You can set your chat availability within Shopify Inbox by heading to the "Saved responses" section of the app. This will allow you to set up messages for when you are both active and inactive on the store, and when these messages will send:

By pressing "Edit" in the message schedule section, you can then set the hours on which your automated messages will send. The follow-up message will be sent to customers when they reach out during hours you have set as active, and the away message will send outside of these hours:

I hope this explains things but please let me know if you have any further questions!

[ps1505]

Thank you, Victor. I appreciate the detailed explanation. It worked perfectly.

[Victor]

Hi @ps1505,

You are very welcome and I am glad this helped. Please let me know if you have any further questions.