How can I switch to an optimized product feed without losing Google Ads tracking?

TOMCLEM
Visitor
2 0 0

Hi there

 
We've been having some issues with our product feed and would really appreciate your support to resolve this issue.
 
We use Shoptimised to manage and optimise our client's product feeds and have since uploaded the newly optimised product feed into Google Merchant Centre (GMC). When doing this, we need to remove the Shopify content API feed from GMC so that our optimised feed is what is being used in ads, etc. However, when removing the GMC connection within Shopify (top of screenshot below), this also removed the Google Ads account connection (bottom of screenshot below) which means we lose all tracking across Google Ads. Is there a way to disconnect the GMC connection without disconnecting the Google Ads connection?
 
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We've since re-added the GMC connection so we can continue tracking ad performance in Google ads manager. But this means that the Shopify content API feed (second feed) is still connected to GMC. Currently we're having to manually delete the Shopify content API from GMC every hour or so because Shopify keeps pushing the content API feed into GMC.
 
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Any help would be great
We urgently need to swap over to the optimised feed without loosing google ads tracking
Replies 3 (3)

EmmanuelFlossie
Shopify Partner
3051 226 731

After you have disconnected GMC Account ID in the Google Shopping and Youtube App, then simply delete the content api in GMC.

 

It should not re-appear.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
TOMCLEM
Visitor
2 0 0

Hi there. 

 

This isn't quite the issue. The issue we are having is that when we disconnect the merchant link within the google & youtube app on our shopify, It also deletes our google ads link which is for all our ads performance tracking.

 

We want to use our new optimized feed within our merchant centre (not the default feed the merchant centre link within shopify makes)  whilst still keeping the google ads link on our shopify for ads tracking etc.

EmmanuelFlossie
Shopify Partner
3051 226 731

I recommend you reach out to Google support here: https://support.google.com/merchants/contact/shopify_3p_support_app

 

As I don't see or can replicate your issues with my clients accounts. So maybe the app has issues, or you have a different version, I don't know.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.