App reviews, troubleshooting, and recommendations
Hello
Can anyone from shopify staff explain why Recharge Payments app is asking for my card information for activating trial. Aren't apps, only permitted to use shopify billing for charging monthly subscription fees ?
Link to the said app - https://apps.shopify.com/subscription-payments
Hi @anujtenani,
Nick here from Shopify. Great question!
I looked into this for you and with this particular app, it is a billing related app which has % fee's on top of each order made as it's a subscription app. Because of the % fee, it needs to be billed externally from Shopify.
This is also explained a little more below the app description which you can also see below:
I hope this helps and answers your question.
All the best, Nick
Nick | Community Moderator @Shopify
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Hi, The application we are developing also has recurring % fee model with no monthly flat charges. We are going to keep the billing external but how should we implement the billing API for this application?
Hi @RahulRzp,
Good question. I'm not completely familiar with how API and billing with apps work exactly. Shopify does have a Billing API help document which you might find useful though. You can find it here.
There is another helpful guide for charging for your app here as well as a more general App charges guide here.
Hopefully, this helps answer some of your questions.
Nick | Community Moderator @Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hi @RahulRzp,
If for some reason it’s a charge that can’t be on the billing API (for example the products' the merchant's order through a drop shipping app, or when merchants purchase ads through an app) then Shopify initiates a rev share agreement. Something to remember is it can't be offered for free and hoard the money. Your best bet to ask someone about your eligibility for this is through partner support located in your partner dashboard. Those tickets would directly to the correct team you are looking to talk to about this.
Nick | Community Moderator @Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
You may apply through this form after being logged in to your partner account.
https://partners.shopify.com/current/support/form?shpxid=26ed519a-209C-4460-6A35-037DB2A9BEF9
Looks like that link does not lead to anything.
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