Solved

How disable notifications sent automatically to the customers?

Strassi
Excursionist
36 0 6

Hello,

 

I'm using Klaviyo to send emails and I would like to disable all notifications automatically sent to customers by shopify, such as order confirmation, fulfillment, order cancelled, etc, because I already do this with klaviyo.

 

I can't find any option to disable those from shopify itself and I'm afraid that customers are getting two emails with the same subject because of this.

 

Thank you in advance.

Accepted Solution (1)

Blair
Shopify Staff
1855 253 224

This is an accepted solution.

Hi @Strassi,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with notifications, to ensure this gets resolved. 

 

To share some insight, most shipping, order, and customer account notifications are automatically sent to customers and cannot be disabled. While I can completely understand the impact of this, there are a few notifications that can be turned off when processing orders.

 

These notifications include: 

 

  • Order Canceled
  • Order Refund
  • Shipping Confirmation 
  • Shipping Update
  • Out For Delivery
  • Delivered

 

To disable the above notifications and learn more about this feature, you can check out our New Order Notification document as it touches on this further. 

 

Additionally, I've gone ahead and shared these notes with our Developers. We are always looking for ways to improve the platform and appreciate the feedback.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 3 (3)

Blair
Shopify Staff
1855 253 224

This is an accepted solution.

Hi @Strassi,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with notifications, to ensure this gets resolved. 

 

To share some insight, most shipping, order, and customer account notifications are automatically sent to customers and cannot be disabled. While I can completely understand the impact of this, there are a few notifications that can be turned off when processing orders.

 

These notifications include: 

 

  • Order Canceled
  • Order Refund
  • Shipping Confirmation 
  • Shipping Update
  • Out For Delivery
  • Delivered

 

To disable the above notifications and learn more about this feature, you can check out our New Order Notification document as it touches on this further. 

 

Additionally, I've gone ahead and shared these notes with our Developers. We are always looking for ways to improve the platform and appreciate the feedback.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Strassi
Excursionist
36 0 6

I've already managed to deactivate those, my question was about the rest because it's not at all convenient for customers to receive two emails about the same subject. I really hope they change that...

 

Thank you for your answer!

ebo8302
Excursionist
39 0 3

That's absolutely ridiculous. Especially being that the generic emails Shopify has preloaded are atrocious and can not be edited to fit a store's branding other than logo and "accent color"

 

Much like OP, I have all my branded emails setu through Klaviyo FOR THIS VERY REASON.