How do I create direct messages with member accounts?

richardkmg
Tourist
5 0 0

How do I create direct messages with member accounts in-store? Anything helps. CRM, helpdesk, ticket system, forum app etc.

 

This is what I'm looking for:

  • they MUST be logged in
  • The owner or staff can message other accounts on the store without them opening a ticket/channel (we open the ticket/channel)
  • start multiple conversations separate from each other (so everything is not in one channel)
  • upload media files like pictures PDF and videos

    Is there an app for this?
Reply 1 (1)

SharkbyteTeam
New Member
30 0 0

To create direct messages with member accounts in your Shopify store, I recommend using the HelpCenter app. In addition to providing a support ticket system, HelpCenter offers a robust CRM (Customer Relationship Management) functionality that allows you to engage with customers through direct messages. You can communicate with members, address their queries, and provide personalized support directly within the HelpCenter app. It offers a comprehensive solution for managing customer interactions and ensuring a seamless customer experience.

I hope this helps!

If you find it useful, please indicate by liking or marking it as a solution! Looking for powerful Shopify apps to optimize your online store? Try Trackr for easy order tracking and fulfillment management and HelpCenter for a comprehensive knowledge base and customer support solution. These apps will help you streamline your store operations and provide excellent customer service.