How do you deal with shipping Pre-order items?

Solved
justine1231
Tourist
12 0 3

Hi,

 

I am fairly new to shopify and is wondering if there is a shipping app for pre-order items. I am not sure yet if the pre-order items may or may not have customization but how do we deal with shipping them? For example, a customer orders a readily available item and a pre-order item. How does that work on checkout? Is there an app that can help with that? Thank you.

Replies 10 (10)
Elias
Shopify Staff
1386 131 206

Hi, @goodmates.

Thank you for joining the thread!

It appears you have a price-based shipping rate that offers free shipping above $100, which does override the combined rates from the shipping profiles. If so, then you may need to delete the price-based shipping rate. 

That being said, it looks like we’ll need to access your account in order to get a closer look at your Shipping & delivery settings. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

Do you not want to offer free shipping if a customer spends over $100 anymore?

Elias | Social Care @ Shopify 
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