App reviews, troubleshooting, and recommendations
My product requires training beyond just an instruction manual or pdf. It requires a video training course to make sure that customers know how to properly use the product, have success, use it regularly for increased sales. I have been using a manual process of putting workflows in hubspot to remind the customer repeatedly to complete the required training. There are several workflows, if they registered and havent completed the course, and lastly a post training survey a week later. I have been using a LMS called Learnworlds to create and host my course.
I am looking for a better way to streamline and reduce the cost associated with this post purchasing training and workflows I need a program or someway to do the following:
1. Create a video training program or just a video that also tracks the fact that they watched the video. (I create the content)
2. Workflows for automate a post purchase email that reminds customers to complete everyday until the training video or course is complete. After 10 days, it moves to every 4 days up to 3 months.
3. The ideal program would automatically start the emails and stop emails based upon customer actions, ie (registering for the course, starting the course, but not finishing, and course completion).
The only things I have found are Learnworlds (no direct integration I am aware of), Podia, and Kajabi. I am unaware of any shopify apps that can do the things I am asking for. Anyone have any ideas?
I don't think you'll need a Shopify App for this one. You have a really unique case and will of course require a specific solution. Apps in the apps store tend to answer general problems in the public.
I think Learnworlds is the best for you. From what I've read, you can track the user's progress, which is step 1. Step 2 and 3 would be the workflows itself based on the customer's data, which you can access via Learnworlds API. That requires you to know how to code, store customer data in a database for later re-emailing based on how many days has it been, etc.
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