How long for passport review process?

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how long does it take for my passport to be reviewed ?

Reply 1 (1)

Shopify Staff
1682 170 276

Hi, @Leonardo171717!

Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.


I understand from your previous post that your Shopify Payments is currently on hold due to account verification. In this case, our internal team will need some time to review the documents you have provided. They will get back to you as soon as possible. You may notice the banner disappearing from your admin dashboard, or you may see another banner requesting additional information. Rest assured, our team is working diligently to handle your request and ensure that you can continue operating your business as usual.


Thank you for your patience throughout this process. If you have any further questions or concerns, please let us know.

Mac | Social Care @ Shopify 
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